Terms and conditions at Sundfarten.dk

General information:

Nautical Multiservice

Møllevej 61

DK-4930 Maribo

CVR no.: 40163166

Telephone: +4524465512

Email: nautiskmultiservice@gmail.com

Payment

Nautisk Multiservice accepts payment by card or Mobilepay. You will receive the ticket immediately and the payment will therefore be withdrawn at the same time. All amounts are in DKK. Danish kroner and incl. VAT.

Right of complaint

There is a 2-year right of complaint according to the Danish Sales Act. Our right of complaint applies to defects in material and/or manufacturing. You can have the product repaired, exchanged, the money returned or the price reduced, depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product/service. You must complain within a “reasonable time” after you have discovered the defect/fault. Nautisk Multiservice will cover return costs to a reasonable extent.

Read more about your right to complain on the Danish Competition and Consumer Authority's website.

For returns, complaints and use of the right of withdrawal, the item must be sent to:

Nautical Multiservice

Møllevej 61

DK-4930 Maribo

Shipments are not accepted per cash on delivery.

Refund

If it is a refund, please include bank details in the form of registration no. and account number so that the agreed amount can be transferred. The information can be disclosed without risk per email or other electronic form, as it is not sensitive information and will only be used for our fulfillment of the refund.

Right of return

If I don't show up for my booked day - will I get my money back?

No, only if you cancel your trip earlier than 30 days before, you can get the money back by writing to nautiskmultiservice@gmail.com.

If there are less than 30 days to your trip, you can instead change the ticket to another time.

The ticket can be changed up to 24 hours before the trip.

Goods excluded from the right of withdrawal

The following product types are not included in the right of withdrawal:

Goods that are manufactured to the consumer's specifications or have been given a distinct personal touch.
Sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal has been broken after delivery.
Goods that, due to their nature, are inextricably mixed with others upon delivery.
Goods where the seal has been broken.
Non-financial services provided where the provision of the service has commenced with the consumer's prior express consent and acknowledgement that the right of withdrawal ends when the service has been fully performed.
Delivery of digital content that is not delivered on a physical medium, if the performance has begun with the consumer's prior express consent and acknowledgement that he/she thereby loses his/her right of withdrawal.
Newspapers, periodicals or magazines, except subscription agreements for such publications.
Agreements concluded at public auction.
Goods that deteriorate or become obsolete quickly.

Refund

If you regret your purchase, you will of course get the amount you paid us back.

In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount.

When exercising the right of withdrawal, all payments received from you, including delivery costs (except for extra costs resulting from your choice of a different form of delivery than the cheapest form of standard delivery offered by us), will be refunded without undue delay and no later than 14 days from the date where we have received notification of your decision to exercise the right of withdrawal. Refunds are made with the same means of payment that you used for the original transaction, unless you have expressly agreed to something else.

We can withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then.