TERMS AND CONDITIONS AT Nautisk Multiservice
General information
Nautical Multiservice
Møllevej 61
DK-4930 Maribo
CVR no.: 40163166
Telephone: +4524465512
Email: nautiskmultiservice@gmail.com
PAYMENT
Nautisk Multiservice accepts payment by card or Mobilepay. You will receive the ticket immediately and the payment will therefore be withdrawn at the same time. All amounts are in DKK. Danish kroner and incl. VAT.
Right of complaint
There is a 2-year right to complain in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacturing. You can get the item repaired, exchanged, the money returned or the price reduced, depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product/service. You must advertise in a "reasonable time" after you have discovered the defect/error. Nautisk Multiservice will cover return costs to a reasonable extent.
Read more about your right to complain on the Danish Competition and Consumer Authority's website.
For returns, complaints and use of the right of withdrawal, the item must be sent to:
Nautical Multiservice
Møllevej 61
DK-4930 Maribo
Shipments are not accepted per cash on delivery.
Refund
If it is a refund, please include bank details in the form of registration no. and account number so that the agreed amount can be transferred. The information can be disclosed without risk per email or other electronic form, as it is not sensitive information and will only be used for our fulfillment of the refund.
Right of return
If I don't show up for my booked day - will I get my money back?
No, only if you cancel your trip earlier than 30 days before, you can get the money back by writing to nauticalmultiservice@gmail.com.
If there are less than 30 days to your trip, you can instead change the ticket to another time.
The ticket can be changed up to 24 hours before the trip.
Goods excluded from the right of withdrawal
The following product types are not included in the right of withdrawal:
– Goods which have been manufactured to the consumer's specifications or have been given a distinct personal touch.
– Sealed goods which for health protection or hygiene reasons are not suitable for return and where the seal has been broken after delivery.
- Goods which, due to their nature, are inextricably mixed with others upon delivery.
– Goods where the sealing is broken.
– Performed non-financial services, if the provision of the service has begun with the consumer's prior express consent and recognition that the right of withdrawal ceases when the service has been fully performed.
– Delivery of digital content, which is not delivered on a physical medium, if the execution has begun with the consumer's prior express consent and recognition thereof, that he thereby loses his right of withdrawal.
– Newspapers, periodicals or magazines, however, excluding subscription agreements for such publications.
– Agreements concluded at public auction.
– Goods that deteriorate or become obsolete quickly.
Refund
If you regret your purchase, you will of course get the amount you paid us back.
In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount.
When exercising the right of withdrawal, all payments received from you, including delivery costs (except for extra costs resulting from your choice of a different form of delivery than the cheapest form of standard delivery offered by us), will be refunded without undue delay and no later than 14 days from the date where we have received notification of your decision to exercise the right of withdrawal. Refunds are made with the same means of payment that you used for the original transaction, unless you have expressly agreed to something else.
We can withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then.
Appeal options
A complaint about a product or service can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
You can complain to the Center for Complaint Resolution via the Complaint Portal for Nævnenes Hus.
Link: Complaints portal for Nævnenes Hus
If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform.
The platform can be found here: https://ec.europa.eu/consumers/odr/
If you submit a complaint here, you must provide our email address: nautiskmultiservice@gmail.com
